Store Policy

At Exocita Bites, exceptional customer care is at the heart of everything we do. Our dedicated team is here to ensure your snacking experience is seamless and enjoyable, from helping you select the perfect treats to resolving any issues you may encounter. Whether you have questions about our products, need assistance with an order, or require support with returns or exchanges, we’re just a call or click away. Reach out to us via email at Veronica@exoticabites.com, during our business hours: Monday - Friday, 9:00 AM - 6:00 PM (EST) and Saturday, 10:00 AM - 4:00 PM (EST). Your satisfaction is our priority, and we’re here to make sure you have a delightful experience with Exocita Bites.

Privacy & Safety
 

At Exocita Bites, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience. Here’s how we safeguard your data:

Privacy Protection: We collect only the information necessary to process your orders and provide you with the best possible service. This includes your name, contact details, and payment information. We do not share or sell your personal information to third parties without your consent.

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Data Security: We use industry-standard encryption technology to protect your data during transactions. Our secure payment gateways and robust security measures ensure that your personal and financial information remains confidential.

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Cookies and Tracking: Our website may use cookies to enhance your browsing experience and improve our services. Cookies help us remember your preferences and provide personalized content. You can manage or disable cookies through your browser settings if you prefer.

Your Rights: You have the right to access, update, or request the deletion of your personal information. If you have any concerns about your data or wish to exercise your rights, please contact us at Veronica@exoticabites.com, and we will assist you promptly.

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Policy Updates: We may update our privacy policy from time to time to reflect changes in our practices or comply with legal requirements. We encourage you to review our policy periodically to stay informed about how we are protecting your information.

Your trust is important to us, and we are dedicated to maintaining the highest standards of privacy and security. If you have any questions or concerns regarding our privacy practices, please do not hesitate to reach out to our customer care team.